E-commerce leader in spare parts and accessories
A specialist in the online sales of automotive spare parts, Mister Auto has been part of the PSA Group since 2015. The brand is the European number-one in vehicle maintenance, counting over two million customers and managing nearly 12,000 orders a day.
L’efficacité d’un modèle au service de la satisfaction des clients
An efficient model geared to customer satisfaction
Supporting motorists who maintain their vehicles themselves, Mister Auto’s teams work every day to meet the expectations of their customers. The company’s value-added is based on:
The quality for money of its products and its extensive range, based on over 80 large equipment supplier brands and assessed on a daily basis by two independent bodies;
The reliability, responsiveness and flexibility of the supply chain implemented to handle 12,000 orders a day, 63 delivery methods and 30 different payment means;
The attentiveness and the precision of the answers provided by customer advisers, who handle nearly 2,000 calls a day;
The reliability and user-friendliness of its websites, available on all media and attracting nearly 5 million unique visitors every month.