Mister Auto

E-commerce leader in spare parts and accessories

A specialist in the online sales of automotive spare parts, Mister Auto has been part of the Groupe PSA since 2015. The brand is the European leader, with over two million customers in total. Its ambition is to conquer new countries and become a global leader.

An efficient model geared to customer satisfaction

Supporting motorists who maintain their vehicles themselves, Mister Auto’s teams work every day to meet the expectations of their customers. The company’s value-added is based on:

  • The quality for money of its products and its extensive range, based on over 80 large equipment supplier brands and assessed on a daily basis by two independent bodies;
  • The reliability, responsiveness and flexibility of the supply chain implemented to handle 12,000 orders a day, 63 delivery methods and 30 different payment means;
  • The attentiveness and the precision of the answers provided by customer advisers, who handle nearly 2,000 calls a day;

The reliability and user-friendliness of its websites, available on all media and attracting nearly 5 million unique visitors every month.

 

Our Key Figures :

  • 19 websites (17 in Europe,+ Brazil and Morocco)
  • 160 employees • Up to 20,000 expeditions a day
  • 2.6 million orders managed over the 12 last months • 60,000 square metres dedicated to storage and orders preparation, on 7 logistic centres
  • Expedition the same day until 6 pm