Commercial relations built to last
The quality of the relations between Groupe PSA and its customers is at the core of the Group’s commercial organisation. These relations involve a variety of communication channels and encompass all the facets of commercial relations.
Groupe PSA has a global network of 10,000 dealerships and/or approved repairers, of whom 430 belong to the Group and make up the entity PSA Retail, Europe’s second-biggest vehicle distributor with 500,000 new and used vehicles sold in 2015.
Banque PSA Finances, key partner to the Peugeot, Citroën and DS brands, offers a full range of made-to-measure financing, services and insurance products for both private customers and businesses. Banque PSA Finance is present in Europe, Russia, China and Latin America.
Replacement parts are distributed by the Group brand service points, as well as through the Eurorepar Car service network (2,000 service points, 10,000 between now and 2021), as well as through the Mister Auto website.
PSA has launched a development strategy for its second-hand vehicle business, based on B2B sales (particularly sales to its distribution network that will carry out the marketing of vehicles via the Group’s brand labels), and also direct B2C sales via its strategic partnership with Aramisauto.
The target is to double sales to reach 800,000 in 2021, with 25% outside of Europe.